PRIVACY POLICY

Galitzer Holdings, LLC (dba “Bubby.io”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring you have a positive experience when you use our video conferencing and communication services (the “Services”), visit our webpages, or interact with us on social media.

This Statement explains Bubby.io’s practices when we process your “personal data,” which is information that relates to an identified or identifiable individual. To “process” or “processing” means any use of personal data including, transferring, collecting, recording, storing, using, analyzing, combining, disclosing or deleting it.

What this Statement Covers

This Statement applies to the personal data we process as a data controller, that is, as the party that determines what data to collect and why. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with the Services. The data we collect depends on the context of your interactions with us and the choices you make, including the products and features you use.

Personal Data We Process & How We Use It

The table below describes our processing of personal data as a data controller. The table does not cover customer content, including any personal data about you that may be contained in customer content—such as meeting or call recordings or transcripts—because the customer (the Bubby.io account holder), rather than Bubby.io, controls how customer content is processed. Any questions about the processing of customer content should be addressed to the customer directly.

Personal Data Processing
Types of Personal DataHow We Get ItWhat we do with it
● First Name
● Last Name
● Email
● User IDs and Password
● Billing name
● Billing address
● Payment method
● Configuration Data: information about the deployment of Bubby.io Services and related environment information.
● Meeting metadata: metrics about when and how meetings were conducted.
● Feature Usage Data: information about if and how Service features were used.
● Performance Data: metrics related to how the Services perform.
● Service Logs: information on system events and states.
From the Account registrant● Enroll you in the Services
● Provide you with support and respond to requests for support
● Send marketing communications, where permitted
● Create a Bubby.io Account
● Provide Bubby.io services
● Facilitate the delivery and optimization of the Services
● Monitor performance of our data centers and networks
● Provide Account dashboards and reports
● Maintain the security of our infrastructure and Services
● Administer our disaster recovery plans and policies
● Detect, investigate and stop fraudulent, harmful, unauthorized or illegal activity (“fraud and abuse detection”)
● Confirm compliance with contractual obligations
● Comply with legal obligations

Customer Content

Customer content is the “in-session” information you give us directly through your use of the Services, such as meeting recordings, files, chat logs, and transcripts, and any other information uploaded while using the Services. Bubby.io uses customer content only in connection with providing the Services – we do not monitor, sell or use customer content for any other purposes.

We do not control the actions of anyone with whom you or any other Service user may choose to share information. Therefore, we cannot and do not guarantee that any customer content you or any user provides to the Services will not be viewed by unauthorized persons. Nor can Bubby.io control the information a user may choose to share during a meeting. Please be aware that no security measures are perfect or impenetrable and that we are not responsible for circumvention of any security measures contained on the Services. You should be cautious about the access you provide to others when using the Services, and the information you choose to share when using the Services.

How We Share Personal Data

We only share personal data with companies, organizations or individuals outside of Bubby.io when one of the following circumstances applies:

With Consent

We may share personal data with companies, organizations, individuals outside of Bubby.io and others when we have consent from an individual (as applicable).

For corporate transactions

We may share personal data with actual or prospective acquirers, their representatives and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, or change in control involving all or a portion of Bubby.io’s business or assets, including in connection with bankruptcy or similar proceedings.

For business purposes

We provide personal data to vendors and services providers to help us provide the Services and for Bubby.io’s business purposes. Examples include public cloud storage vendors, carriers, payment processor, and service provider for managing customer support tickets. Bubby.io contractually prohibits such vendors from using the personal data for any reason other than to provide the contracted-for services and Bubby.io contractually requires its vendors to comply with all appropriate privacy and security requirements.

For legal reasons

We share personal data with companies, organizations or individuals outside of Bubby.io if we believe that access, use, preservation or disclosure of the information is reasonably necessary to:

  • Meet any applicable law or respond to valid legal process, including from law enforcement or other government agencies.
  • Enforce applicable Terms of Service, including investigation of potential violations.
  • Detect, prevent, or otherwise address fraud, security or technical issues.
  • Protect against harm to the rights, property or safety of Bubby.io, our users or the public as required or permitted by law, including to help prevent the loss of life or serious injury of anyone.

For more information about data we disclose in response to requests from law enforcement and other government agencies, please see our Guidelines for Government Requests.

Data Subject Privacy Rights and Choices

Right to Correct or Update Your Information

If you would like to correct or update information that you have provided to us, please login and update your profile.

Marketing Communications

You may receive marketing email communications from us where permissible. If you would like to stop receiving these communications, you can update your preferences by using the “Unsubscribe” link found in those emails.

Retention

We will retain personal data for as long as required to do what we say we will in this Statement, unless a longer retention period is required by applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using our services);
  • Whether we have a legal obligation to keep the data (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Security

Bubby.io is committed to protecting your personal data. We use reasonable and appropriate technical and organizational measures to protect personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into due account the risks involved in the processing and the nature of the personal data. If you have any questions about the security of your data, please contact our security team at help@bubby.io.

How to Contact Us


If you have any privacy-related questions or comments related to this Statement, please send an email to help@bubby.io.